Payment service provider
Paytrail Plc (2122839-7) is a collecting payment service provider and an authorized payment institution that works in cooperation with Finnish bank and credit institutions. Paytrail Plc is shown as the payment recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant.
Paytrail Plc, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
www.paytrail.com
Delivery information
Come to Finland uses the Finnish Postal Company, Posti, for deliveries within Finland and GLS/Schenker (EU/EES countries) for deliveries within Europe and the Finnish Postal Company for deliveries outside Europe. We always try to ship from Helsinki within 1-2 working days after receiving the order. After that the shipping company have their standard delivery time (which we can’t affect), depending on where you live.
You will as a customer receive an order confirmation by e-mail after ordering and another when the product(s) have been dispatched from us. In the latter e-mail you’ll find a tracking code.
We need complete and correct delivery information to be sure your order will reach you, including full postal address, phone number and e-mail address. We do not take responsibility for orders with incomplete or incorrect delivery information.
Please note that customers are responsible for all possible taxes or tariffs if orders ship outside Finland.
If you order a poster (delivered in a poster tube) at the same time as another product (for example a book) your order will probably be sent in two separate packages.
Privacy Policy
Welcome! We take confidentiality matters very seriously, here we tell you more about which directories we have and how they are handled.
The following is all about our handling of customer information + extracts from the register for Come to Finland Publishing Ab Oy’s web shop.
First off: Come to Finland follows GDPR. Period. We never sign over (or sell) our customer directories, partially or fully, to a third party.
Maintainer
Come to Finland Publishing Ab Oy Business identity code FI2045859-6
Postal address
Come to Finland Publishing Ab Oy
c/o Claytime
Koroistentie 4 C 803 T
00280 Helsinki
phone: +358447448088
Responsible for the directory
Magnus Londen
The directory names
- Come to Finland’s customer directory
- Come to Finland’s campaign directory including participants in the MyFinlandPoster voting.
Purpose
1. Come to Finland’s customer directory:
The personal information you provide us with in connection with a purchase are used for order handling, invoicing, debt collection, information, marketing, accounting and other things which help us to provide a service that works as smoothly as possible and follow generally accepted accounting principles. When ordering, you as a customer confirm that this is ok with you. We cannot process the purchase without this consent, since we need the information for delivery.
What kind of information do we collect?
All the information is provided when making the order.
In connection with your order the following information is given by you or collected automatically:
- Your name
- Your address
- Telephone number
- Postal address
- Ordered product
- Number of ordered products
- Payment method
- Delivery address
- Order status
- Cookies
- Your IP-address (WordPress automatically collects the IP-addresses for all orders)
Cookies
We use cookies on our website in order to be able to identify our customers and to handle the orders.
Our sources
The information you yourself fill in when ordering, in addition WordPress automatically collects cookies and ip-adresses.
Retention period for the directory: 6 years
2. Come to Finland’s campaign directory
This directory is separate from the above. Because when making a purchase you also have the option of ticking a separate box stating that you as a customer want to receive offers and information from Come to Finland. We gather names + e-mail addresses only. There are no limitations to the retention period for the campaign directory.
The campaign directory also includes participants in the MyFinlandPoster anual voting. In this particular case we also collect your IP-address to make sure there is only one vote per person. Voting is not possible without allowing this.
Disclosure of information
We do not sign over the information to a third party. We guarantee that no one but us uses the information for information gathering or marketing etc. We never sell the e-mail addresses and other customer information.
In the case of a suspected crime Come to Finland Ab Oy may sign over information to authorities, according to prescribed law.
Principles for protecting the directories
Our customer directory is treated confidentially. The directories do not exist in paper version. The directories are not saved in the cloud (concerning the MyFinlandPoster voting this applies after the voting has ended).
Only people who need the directory for their work have access to the directory. We are bound by confidentiality laws and professional secrecy. We do not disclose our customers to a third party.
All Come to Finland employees, as well as any potential advisers, have received a GDPR principle training. They have all signed a non-disclosure agreement in which they commit to follow GDPR.
Come to Finland has made sure that our directory assistants (for example our web provider or the SurveyLegend Tool) follow GDPR.
Right to review
You as a customer have the legal right to review the information we have about you in our directories.
You also have the right to be removed from the directories, completely or partially. We are happy to be of service!
A request regarding this should be sent in writing to:
Magnus Londen
Come to Finland Publishing Ab Oy / Magnus Londen
c/o Claytime
Koroistentie 4 C 803 T
00280 Helsinki
Come to Finland answers the customer in writing via registered mail within two months after receiving the request.
If the law permits we may also answer enquiries per e-mail. Send your enquiry to posters (at) cometofinland.fi.
You are always welcome to ask us to explain more if this raises any questions!
Safe shopping & surfing!
Best wishes, your Poster Hunter, Magnus Londen